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Employee Experience: Whose Job is it Anyway?

Original blog post featured on Poppulo. This time of year, publications and websites are clamoring to share their predictions for the year ahead. “2018 will be the year of [fill in the blank]” and you’ve got yourself a winning headline. Personally, I start to tune out these predictions and proclamations, but when Forbes declared 2018 the year of Employee Experience, I...

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Focusing on Your Employees

Do you really need to hold employee focus groups? The answer is yes. Among the many kind descriptors for millennials, one of the most common and pervasive is that they are entitled. I’ve heard it time and again as a big hurdle organizations must “deal” with as they march into the future. However, things get a little murky when trying to figure...

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Debunking the Myths of Bad Data

How do you know how your employees really feel? Many managers look to turnover trends, productivity and anecdotal feedback to determine how happy their workers are. Unfortunately, there are some flaws in relying solely on those sources of information: Turnover trends: Sadly, people have an extremely high tolerance for misery. I see it all the time professionally and in friends and family...

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Step Back! The Importance of Taking Time to Stop and Assess

I can be highly suggestible. When my friends want to try something new, they know that I’ll usually agree to try something before thinking through the entire process. This excitement for new adventures has led to me finding myself skydiving, off-roading in Qatar and agreeing to hike the Inca trail - generally getting myself into harmless shenanigans. But when it...

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All you need is love

It’s a long haul if you’re not feeling the love. Studies show that disengagement begins during the first three months of employment. What’s a leader to do? According to a recent employee engagement study by Brilliant Ink, employees need and value clear communications about what their companies are doing and the decisions that are being made, all of which strengthens...

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We all have our obsessions

It may sound odd, but here at Brilliant Ink, we’re pretty much obsessed with Employee Engagement. We work with clients every day to tackle their engagement challenges. We read about what others in our business are doing. Heck, we even do our own research on the topic. So when I came across this recent headline on Fast Company’s website, it’s no...

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In Great Company

Last week Kate and I had the privilege of hitting the road and sitting down with a clients’ employees to find out what makes their culture special and different. We’ve done employee focus groups many times, and I usually get a feel for a culture within the first five to 10 minutes of being in the room. ...

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Getting in focus

There are a lot of things I love about the work I do – communicating with employees can be enormously rewarding, creative and fun. Hands down, my favorite part about my job is the opportunity to get out and talk with employees through focus groups.I’ll never forget my first trip to conduct focus groups for a manufacturing company that had...

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